Delivery policy
DELIVERY INFORMATION
All orders are prepared and dispatched within 24 to 48 hours by our teams (excluding weekends and public holidays).
Vadirano.com delivers to the following geographical areas: EUROPE, CANADA, DOM TOM.
Each time you place an order, you will receive a confirmation e-mail and then a second e-mail with your shipping confirmation, including your order tracking number.
The choice of carrier and the price may vary depending on the weight, quantity, availability of the products and the value of the basket, as well as the country of dispatch.
OUR SHIPPING METHODS
- By Colissimo (home delivery, collection point, post office, 7 to 25 working days)
Some orders may be linked to several suppliers, in which case the items are sent separately.
DELIVERY CHARGES
The cost of delivery is free for all orders placed on our site. Vadirano.com reserves the right to modify this cost over a short period of time or to cancel them. This modification does not require any prior notice to the site's customers.
Under no circumstances may a third party claim a refund of the delivery costs in place at the time of purchase. Information regarding delivery costs is indicated at all times at the top of any page on the site, as well as at the order confirmation stage.
REFUND POLICY
Our refund policy lasts for 14 days. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Items that cannot be returned:
Gift cards
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be given: (where applicable)
Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
Any item that is returned more than 14 days after delivery.
Items received faulty
If your order is delivered to you defective in whole or in part, you can benefit from a return or refund of the item(s) concerned. To do this, send us a message to the following e-mail address: contact@vadirano.com , including proof of payment (a screenshot of the confirmation e-mail received when you placed your order, for example) and a photo of the items concerned. Please also specify in the message whether you would like the faulty items to be returned or refunded.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at contact@vadirano.com.
As the vast majority of stock items are processed and/or dispatched within 24 hours, it is imperative that you contact us during this time so that we can attempt to cancel your order before it is processed and/or dispatched.
No request to cancel your order can be considered if it has already been processed.
Replacement and voucher (if applicable)
Exchange your item for a different size/colour.
Exchanges are only available for the same size and/or colour of the same style. Exchanging for a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
Refund details and vouchers
The default refund method is a credit note.
If you wish to receive a refund on the payment method used for your purchase, you must notify us by email at contact@vadirano.com. Orders that are exchanged or items returned/exchanged due to manufacturer defect will not incur a restocking fee. The charge will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable.
Refunds (where applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If after completing all these steps you have still not received your refund, please contact us at contact@vadirano.com.
Exchanges (where applicable)
We will only replace an item if it is faulty or damaged. If you would like to exchange it for the same item, please send us an e-mail to contact@vadirano.com.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by post.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
Shipping
To return a product, please contact us at the following address
contact@vadirano.com
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return postage will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or taking out delivery insurance. We do not guarantee that we will receive the item you return.